2nd Line Support Engineer (DBS Checked)

Website Daniel Leahy


2nd Line Support Engineer (DBS Checked)
Permanent (Full-Time)
£25,000 Base + Excellent Benefits

IT Support Engineer (2nd Line) needed for a superb career opportunity based in Birmingham. Must hold an Enhanced DBS Certificate + be able to provide a copy by email.

A chance to join an established and growing IT Managed Services business specialising in delivering IT support services into the Education / Schools sector.

Start ASAP in December 2019 / January 2020. Key experience and duties will include:

  • Providing 2nd line IT support to customers by phone, email and face-to-face.
  • IT problem diagnosis, root causes, trouble-shooting and resolution to 2nd line level.
  • Acting as escalation point for 1st line IT incidents : working to agreed IT Service Levels / SLAs.
  • Liaising with key stakeholders including: customers, 3rd parties and end users.
  • Building strong working relationships with customers, users and within the IT support team.
  • Full UK Driving Licence : as occasional travel to other sites may be required to support smooth running of IT Service Desk Operations.
  • The Person: proactive, self-motivated, strong work ethic, professional + customer-orientated.
  • Must hold a current Enhanced DBS check (Disclosure and Barring Service).
  • Technical Environment: Desktops Applications, Windows Server, Group Policies, Active Directory (AD), O365, DNS/DHCP, Apple Mac OS, MS Exchange, Deployment, Networks, Azure, SCCM, Veeam Backups
  • Benefits/Rewards: £25,000 Base + Pension + Healthcare + Annual Bonus + Training + Free Parking + More.

Please upload CV in PDF format

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