IT Customer Success Manager

Website Daniel Leahy

-250620P

IT Customer Success Manager
Leicester
Permanent
£40,000-45,000 (Neg) + Benefits

IT Customer Success Manager needed for a permanent career opportunity based in Leicester. A chance to join a software business providing Cloud Software solutions into the Education sector.

Start ideally in July/August 2010. Key experience + responsibilities will include:

  • Leading customer-facing software support teams + engaging closely with Team Leaders.
  • Driving Customer Satisfaction + service excellence including: customer on-boarding, maximising customer retention, subscription renewals, references + up-selling.
  • Supporting customers through IT systems + technology (-ie- support systems, marketing software, CRM platforms etc).
  • Maximising customer renewal rates, minimising attrition + maximising opportunities for up-selling / cross-selling.
  • Mapping customer journeys, measuring customer satisfaction, tracking metrics + forecasting.
  • Defining the 'ideal customer' benchmark + identifying potential for continuous improvement.
  • Proven background in software post-sales + IT customer service delivery.
  • Education / Schools sector background is strongly preferred.
  • Strong soft skills: empathy, influencing, negotiation, persuasion + consensus building.

 

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